TERMS & CONDITIONS
scarangar travel ("we", "us", "our") is the trading name of scarangar travel ltd whose registered office is at 36 st. thomas street, lymington, UK, SO41 9NE.
Please read these Terms and Conditions carefully as they set out our respective rights and obligations. In these conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. No employee or representative of Scarangar Travel has the authority to vary these conditions. Information about our holidays (including prices and travel details) may be featured on other websites operated by other organisations and companies. Please note that we do not accept liability or responsibility for any advice given to you on any website which is not operated and maintained by us. These conditions seek to explain as clearly as possible the responsibilities undertaken by both of us when you make, and we accept a booking. The information and prices shown on our website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the website information and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.
Please note that all travel arrangements which are featured on our website are sold by us as principal of the actual suppliers which comprise meeting you at the Meet up point and taking you to the destination address where you will complete your selected activities.
services provided by other parties
We will not accept responsibility for services or facilities which do not form part of our agreement, are not detailed on your confirmation or where they are not advertised on our website. For example, if an airline cancels a flight, we are not responsible for any pre-departure car parking, hotel, taxis or airport lounge facility except where they have been booked through us and form part of your contracted arrangements with us (in which case they will be detailed on your booking confirmation). In resort, we are not responsible for any excursion, service or facility which your hotel or any other supplier agrees to provide for you while you are away. All queries and claims in relation to such services should be directed to the provider of that service.
2. booking & payments
Credit and Debit Cards: You may make payment by debit or credit card.
3. our price policy
The prices shown on our website are per person in £’s sterling. Our prices are accurate at the time of publication, but you should only use them as a guide. The prices we give are the best value available at the time of pricing and generally are selected from dates outside of the high season. The price you pay will depend on when you are travelling and prices may go up and down throughout the season. The website price is based on the standard occupancy for the room type included in the package so the price will change if the room is occupied by a different number of guests. Please note some special offers cannot be combined. The final price of your holiday will be confirmed at time of booking. We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. Please consider that the prices on our website do not include the price of your travelling costs to the Meet up point. You shall be responsible for booking your own means of transportation to reach the meet up point. We always recommend you book early to take advantage of the lower flight prices and to avoid disappointment. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed and contract created. All our prices are based on the occupancy of single, double or twin-bedded rooms on our special converted buses. We operate directly all of our converted buses and shall be responsible while you are staying with us on the buses. Please note: The price of your confirmed holiday is subject at all times to changes in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; or (ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and (iii) the exchange rates relevant to the package. Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that. However, if this means that you have to pay an increase of more than 8% of the price of your holiday (excluding insurance premiums, any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges, insurance premiums and/or additional services or travel arrangements). Should you decide to cancel because of this, you must exercise your right to do so within 7 days from the issue date printed on the invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. If you do not tell us that you wish to cancel within this period of time, we are entitled to assume that you do not wish to cancel and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Should the price of your holiday go down due to the changes mentioned above then any refund due will be paid to you less an administrative fee of £10. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We promise not to levy a surcharge within 20 days of your departure date and nor will we offer refunds in this time.
These booking conditions and any agreement to which they apply are governed in all respects by and construed in accordance with English Law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with exclusively by the Courts of England & Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and if you wish to do so.
5. cutting your holiday short
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
6. if you change your booking & transfers of booking
Requests to change your booking after confirmation must be made in writing, but we are not bound to comply with such requests. If additional people are added to your booking, they are added on the understanding that they have also accepted these booking conditions and will pay any additional costs should we have still available on our buses. Where we can meet a request for a change to your holiday we will issue a revised holiday invoice to confirm this. To avoid incurring booking service changes at a later date, please remember to book all additional items when you confirm your holiday. All amendments/alterations will incur the following charges:
A. An amendment fee from £30 per person for all destinations will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
If you wish to amend your booking in any way (subject to (B.) below) less than ten weeks before your original departure date we will advise you of the cost of making such amendment. Please note that it may be the case that some costs payable in respect of the booking are non-refundable and, where you do not wish to proceed with the original booking (or with the amended booking) we will treat this as a cancellation by you and the cancellation charges shown in clause 6 below will apply. These charges reflect that certain costs may be non-refundable. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and a fee may be payable in accordance with clause 6. Any new arrangements you request will be treated as an entirely new booking.
B. Transfer of Booking: If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
a) that person is introduced by you and satisfies all the conditions applicable to the holiday; b) we are notified not less than 7 days before departure; c) you pay any outstanding balance payment if applicable, an amendment fee of £30 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and d) the transferee agrees to these conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 6 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
IMPORTANT NOTE. Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases any changes made may mean you have to pay for the cancelled arrangements and having to purchase new ones at full cost.
We shall evaluate each case distinctively prior to giving you our final decision.
7. cancellation by you prior to departure
Should you or any member of your party need to cancel your booking or any part of it, once it has been confirmed, you must notify us as soon as possible. You can notify us by phone, email or in writing. Your notice of cancellation will only take effect when it is received by us and will be effective from the date on which we receive it. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. The charges which we will impose are set out below, and their level will depend on when we receive your written notification of cancellation. Any amendment fees, insurance premiums, airport taxes or higher level deposit paid cannot be refunded and are payable in full. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follow:
42 - 29 days 80%*
28 - 15 days 90%*
14 days or less 100% *
The cancellation charges above have been calculated as a genuine pre-estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period, taking into account the charges we will incur from our suppliers (some of which will be up to 100%) and the expected cost savings and income from alternative deployment of the travel services (if possible) calculated as an average charge over a period of time.
Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur cancellation charges from your suppliers (up to 100% of booking value) in addition to the charge above. Note: cancellation charges above are shown as a percentage of holiday cost (excluding insurance premiums or amendment fees). Please ensure that you are in receipt of written confirmation from us of your cancellation. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. We will deduct the cancellation charge(s) from any monies you have already paid to us.
For flight-inclusive bookings, you must in addition pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
Cancellation by You due to Force Majeure Unavoidable & Extraordinary Circumstances: You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. This clause 6 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134).
8. if we change or cancel your holiday
We start planning the holidays many months in advance. Whilst it is unlikely that we will have to cancel your holiday or make changes to it, occasionally we may have to do so, and we reserve the right to do so at any time. We also reserve the right to make changes to or correct errors on our website. If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of bus trips by less than 12 hours, changes to the activities location etc etc.
We promise not to make any significant changes (as described below) to or cancel your confirmed holiday arrangements less than 28 days before departure, unless we are forced to do so as a result of force majeure (see clause 11) or (in the event that we cancel) because you have failed to pay for your holiday in accordance with these conditions. If we have to cancel or make a significant change to your arrangements, we will tell you as soon as possible.
A significant change is a change made before departure which, on the basis of the information given to us by you at the time of making your booking, we can reasonably expect will have a major effect on your holiday.
9. prompt assistance
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
10. delays, missed transport arrangements & denied boarding
We do not accept liability for a delay or cancellation of your travelling arrangements to the Meet up point. You shall ensure that you make these on your own and we do not act as agent or principals with respect to this aspect of your trip. You further shall ensure that you are able to reach the meet up [point at the date and time as agreed with us. Should you fail to reach the meet up point on time then you are reminded that your payment shall be forfeited
11. force majeure
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by “Force Majeure”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, government action; industrial dispute; lock closure; natural or other disaster; nuclear incident; terrorist activity; chemical or biological disaster; closure of airports; fire; flood; drought; re-scheduling; or cancellation of flights or alteration of the airline; or aircraft type by an airline and unavoidable technical problems and all similar events outside our or the supplier(s) concerned’s control. Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
12. our liability to you
We will accept responsibility for the arrangements we agree to provide or arrange for you as an ‘organiser’ under the Package Travel and Linked Travel Arrangements Regulations 2018, as amended as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these conditions, if we or our suppliers perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time and this has affected the enjoyment of your holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. (2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: (a) the act(s) and/or omission(s) of the person(s) affected; or (b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or (c) force majeure (as defined in clause 11). (3) We limit the amount of compensation we may have to pay you if we are found liable under this clause: (a) loss of and/or damage to any luggage or personal possessions and money: The maximum amount we will have to pay you is £25 per person in total because you are required to have adequate insurance in place to cover any losses of this kind. (b) Claims not falling under (a) above and which don't involve injury, illness or death: The maximum amount we will have to pay you is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your holiday. (c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel: i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey.
When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’.
You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ do not form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall note be deemed to be included by reference into these Booking Conditions. ii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. (iii) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. (V) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. (VI) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business losses or (c) indirect or consequential loss of any kind. (VII) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
12. fco advice
The FCO produces up-to-date travel information to ensure the safety of clients, for further information please visit www.fco.gov.uk or Tel: 020 7008 1500. Alternatively, you can contact ABTA’s Travel Information Line (Consumer affairs) on 0203 117 0599. You are responsible for making yourself aware of Foreign Office advice in regards to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. (See clause 11).
13. if you have a complaint
We do our best to make your holiday a success. However in the event that you should wish to complain about any aspect of your holiday, you must notify our local representative immediately. Our representative is there to help you and can usually deal with problems quickly and satisfactory. You should then follow this up by writing to our Customer Relations Department ideally within 28 days of the end of your stay, quoting your booking number and detailing the circumstances of your complaint. The matter will then be investigated on your behalf. If you fail to follow this simple procedure, we will then have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort which may affect your rights under these conditions. Subsequent correspondence must be followed up in writing within 6 weeks of you receiving a full reply from us. Investigations can take up to 8 weeks.
15. guest behaviour
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination, our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. Guests must adhere to any local dress codes which when in a different country shall be different than those of the UK. You should familiarise yourself with local codes prior to your meet up date with us.
16. special requests
If you wish to make a special request, you must do so at the time of booking e.g. diet, room location, a particular facility at a hotel etc. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met. We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your chosen holiday arrangements, you must give us full details in writing before you make the booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
As the weather is so unpredictable we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions or for reasons of force majeure (see clause 11). For more details on the temperature, sunshine and rainfall in our destinations, please see the weather section of the relevant country. These charts are for your guidance only and are based on the capitals of the country.
18. entry, passport visa and health requirements
We can give you general information about entry, passport, visa, and health requirements for the holiday you book. However, it is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary and your return, including without limitation any requirements in respect of vaccination and/ or testing for Covid-19. Requirements may change and you must check the up-to-date position in good time before departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. Most countries now require passports to be valid for at least 6 months after your return date, please contact the passport office for full details on 0300 222 0000. For European holidays you should obtain a completed and issued form UK EHIC or UK GHIC (as applicable) prior to departure. Up to date travel advice can be obtained from the Foreign and Commonwealth Development Office, visit www.fco.gov.uk. Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Please check www.usembassy.org.uk.
We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation or comply with any entry, passport, visa, immigration requirements or health formalities. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks vary from country to country. You should take health advice about your own needs as early as possible and in good time before your departure. Sources of information include www.fco.gov.uk, www.travelhealthpro.org.uk, www.hpa.org.uk, your General Practitioner or a specialist clinic.
19. locally based excursions/activities
Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by us, and for whom Scarangar Travel acts only as an agent. If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your package with us. The contract may be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. We accept no liability for any breach of contract or negligent act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct enquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.
20. how to book
The holiday prices on this website are quoted per person and can only be booked directly online through our website. At the conclusion of your booking, you will be given a unique reservations booking number which you will need to keep for future reference.
21. credit & debit cards
You may make payment by debit or credit card. Please note we cannot take AMEX cards. Items not included in the holiday price (per person) - Holiday Insurance, Passports, visas and vaccinations, Optional excursions, Meals (unless otherwise stated), Personal expenditure, Transfers except where stated, Porterage, Flight supplements, Credit card charges, Excess baggage on the aircraft, Tourist taxes.
A supplement of 1.5% will also be charged for the use of any credit card which is a "commercial card" as defined at Article 2(6) of Regulation (EU) 2015/751 of the European Parliament and of the Council of 29th April 2015 on interchange fees for card-based payment transactions.
We consider travel insurance to be essential. It is important that you have sufficient insurance in place to cover you (and your group) whilst you are away. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made to cover you for the countries and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues, FCDO travel restrictions and significant risks to human health like the outbreak of a serious notifiable disease at the travel destination and force majeure while you are away. Your insurance should also include cover against COVID-19 and other health related incidents which may affect or curtail your booking. You should take your policy details with you. You should contact us to discuss this if you do not already have insurance in place.
Please note that some insurers may consider:
(i) cycling a dangerous sport and/or
(ii) Sportives to be a specific exclusion where cycling is covered under a basic policy.
You should ensure that your insurance covers you in the event that the FCDO advise against travel in either your place of departure or destination of travel as we are not governed by FCDO advice and may take a contrary view to their advice.
If you have any queries or concerns regarding your booking, or if you would like to amend or cancel your booking, you may contact us at:
Phone: +44 07919 101735
Postal address: 36 St. Thomas Street, Lymington, England, SO41 9NE.
50.2 If you have a complaint while on your trip, or you wish to make a complaint when you return home, please contact us at:
During normal opening hours, we can be contacted as follows:
Phone: +44 07919 101735
Postal address:36 St. Thomas Street, Lymington, England, SO41 9NE.
Our opening hours are Monday-Friday 9.30am-5.30pm. We are closed on Saturdays and Sundays.